Refund Policy

Effective Date: January 2025
Last Updated: January 2025

At General System Marketing, we are committed to providing quality services and ensuring customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be issued for our products and services.

1. Eligibility for Refunds

Refunds may be considered under the following circumstances:

• If a service or product is not delivered as promised or described.
• If there is a technical issue on our part that prevents the proper use of the purchased service or product.
• If a cancellation request is made within the allowable cancellation period (outlined in Section 3).

Refunds will not be granted in the following situations:

• The service or product was fully delivered as agreed upon.
• The issue is due to user error, lack of understanding, or failure to follow provided instructions.
• Requests are made outside of the allowable refund period.

2. Refund Process

To request a refund, you must:

1. Contact our support team at [Insert Email Address] with the following details:
   • Your name and contact information.
   • Order ID or transaction details.
   • Reason for requesting a refund.
2. Allow up to [Insert Timeframe, e.g., 7 business days] for us to review your request.
3. If approved, refunds will be processed within [Insert Timeframe, e.g., 10 business days] via the original payment method.

3. Cancellation Periods

• For Services: Cancellations must be requested within [Insert Timeframe, e.g., 14 days] of purchase for a refund to be considered.
• For Subscriptions: You may cancel at any time. However, refunds will only be issued for unused portions of the subscription if requested within the first [Insert Timeframe, e.g., 7 days] of the billing cycle.
• For Digital Products: Due to the nature of digital products, refunds will only be considered if the product is defective or inaccessible through no fault of the customer.

4. Non-Refundable Items

The following items and services are non-refundable:

• Custom or personalized services/products.
• Consulting fees or services already rendered.
• Any promotional or discounted products/services where refund terms were explicitly excluded.

5. Chargebacks and Disputes

If you believe a refund request was not handled appropriately, please contact us directly before initiating a chargeback or dispute through your payment provider. Resolving disputes directly allows for a faster and more efficient resolution.

6. Policy Amendments

General System Marketing reserves the right to modify or update this Refund Policy at any time. Any changes will be effective upon posting the revised policy on our website at generalsystemmarketing.com.

7. Contact Information

For refund requests or questions, please contact us at:

• Email: dispute@generalsystemmarketing.com
• Phone: +234 706 196 9550
• Mailing Address: info@generalsystemmarketing.com

By purchasing our products or services, you acknowledge that you have read, understood, and agreed to this Refund Policy.